Arka Academy Training and Development
Tailored Training Programs
Our team of HR professionals understands every business is unique. We create custom-tailored programs that address the specific needs of your organization.
Industry Experts
Our training and development hub is staffed by industry experts who contribute a wealth of knowledge and experience.
Proven Results
We have a track record of driving tangible results. Our training and development solutions increase productivity, improve employee satisfaction, and boost overall performance.
Comprehensive Approach
We offer a range of workshops, seminars, online courses, and coaching sessions to cater to different learning styles.
BuildingHER is part of Arka Academy’s Training & Development offering.
It’s not about construction — it’s about building women’s leadership, confidence, and professional growth.
Through BuildingHER, we empower women with the skills, mentorship, and resources they need to thrive in their careers and beyond.
Did You Know?
Disengaged employees have a 37% higher absenteeism rate resulting in 18% lower productivity and 15% lower profitability.
Companies that invest in training have a 24% higher profit margin compared to those who don’t.
Organizations that invest in employee development have a 40% higher employee retention rate.
If you are a business based in Massachusetts, you may qualify for state-funded training!
Arka HR will take care of the entire application process.
So why not get the training you need to succeed?
It’s risk-free to apply
Our Offerings
Customer Service for Customer Success
In this course, students will learn how to be proactive to customer needs and develop exceptional customer service skills to improve a customer’s experience.
Through an in person lecture, they will be taught the foundation of an exceptional customer experience and will utilize small group activities to practice and refine their customer service. Upon completion of this course, the organization can expect an improvement in employee’s customer engagement due to their ability to proactively address their customers’ needs, and increase their customer satisfaction. The ideal audience for this course will include employees who are customer facing.
Through an in person lecture, they will be taught the foundation of an exceptional customer experience and will utilize small group activities to practice and refine their customer service. Upon completion of this course, the organization can expect an improvement in employee’s customer engagement due to their ability to proactively address their customers’ needs, and increase their customer satisfaction. The ideal audience for this course will include employees who are customer facing.
Problem solving in a team environment
The purpose of teams is to work towards common goals. With the added layer of evolving workplace dynamics, complicated employee motivation and increased team diversity, problems and the need for effective problem-solving skills are increasingly critical.
In this instructor led, virtual course, managers and staff will discover the beauty in problems and how to analyze problems so that it can be reframed appropriately as opportunities. Brainstorming, cause and effect and flow charts will be used to illustrate these skills. Modalities of learning include lecture, Socratic discussion, and peer-based application/feedback and learners will leave the course prepared to reframe existing and future problems within a team setting.
Team Building Through Customer/Key Partner Focus
Effective teams are happiest when their key partners are satisfied. In this instructor led, virtual course, managers and staff will be reminded of the value of key partner-focused management and decision making and will be provided tools to ensure the partnerships are healthy and mutually beneficial.
Modalities of learning include lecture, Socratic discussion, and peer-based application/feedback. Managers and staff who take this course will learn how to reorient towards key-partner focus, how to identify gaps in focus, how to re-engage key partners effectively and how to build and maintain strong key-partner relationships, that are aligned with the organizations mission.
Valuing, Building And Managing A Culturally Diverse Team Environment
On all points of evaluation, diverse business teams are positive predictors of a business’ economic success, and employee engagement. In this instructor led, virtual course, managers will learn to articulate the economic and social value of building culturally diverse workforces.
Modalities of learning include lecture, Socratic discussion, and peer-based application/feedback. Leaders and managers who take this course will improve their knowledge of the value of a diverse workforce, will learn to identify unconscious barriers to diversity, as well as understand the uniqueness of each diversity sector and how to build a diversity matrix for their team.
Empowerment And Motivation In Team Settings
Workplace engagement has changed significantly post-pandemic and continues to change. Also, employees’ personal motivation and expectations regarding work and working environments are evolving, forcing employers to engage employees differently.
In this instructor led, virtual course, managers will learn to identify what motivates the Individuals on his/her team and will discover practical and proven tools to motivate their unique staff, such as the benefits of autonomous working, new dynamics to employee/supervisor relationships and how to articulate the unique role you play as a leader/manager on the empowerment and motivation of your staff. Modalities of learning include lecture, Socratic discussion, and peer-based application/feedback.
Resolving Conflicts/Building Consensus In A Team
Conflict has a devastating effect on teams but can also be a strong source of continuous improvement and team growth.
In this instructor led, virtual course, managers and staff will learn how to identify and resolve conflict in way that builds team cohesiveness. Modalities of learning include lecture, Socratic discussion, and peer-based application/feedback.
